1. Website Use

By accessing our website or making a purchase, you agree:
• To use the site only for lawful purposes.
• Not to transmit any malware, spam, or unauthorized advertising.
• Not to interfere with or disrupt the operation of the site or servers.
• That we may refuse service to anyone at any time for any reason.

You are responsible for maintaining the confidentiality of your account and password. Any unauthorized use of your account should be reported to us immediately.

2. Products, Orders & Payment Terms

All products displayed on this Website constitute an invitation to treat and do not form a binding offer. We reserve the right to accept or reject any order at our sole discretion.

Reasons for order rejection may include, but are not limited to:

• Product unavailability
• Pricing or content errors
• Multiple orders to the same address
• Suspected reseller or fraudulent activity

Full payment is required before delivery of any product unless otherwise stated in writing.

Payment terms must be strictly adhered to by the buyer. We reserve the right to withhold delivery, installation, or services if payment obligations are not fulfilled.

Once an order is confirmed, cancellation and refund are strictly not allowed.

In lieu of cancellation, customers may request to:

• Change to another product of the same value or higher value
• Any price difference shall be borne by the customer
• No refund will be made for lower-value exchanges

Orders will be processed on the next working day after payment is received.

3. Pricing, Modifications & Manufacturing

All prices are listed in Ringgit Malaysia (MYR) and are subject to change without prior notice.

We reserve the right to modify, update, or discontinue any product at any time.

While we strive to ensure accuracy in product descriptions, images, and pricing, we do not guarantee that all content is error-free or that colours will be displayed accurately across all devices.

Any alteration or modification to a confirmed order requested by the buyer shall be subject to additional charges.

No modification, cancellation, or refund will be entertained once manufacturing or production has commenced.

Any default, delay, or defect affecting one or more items shall be treated as a separate and isolated issue and shall not entitle the buyer to cancel the entire order.

4. Delivery, Logistics & Installation

The confirmed order will be processed on the next working day after payment received. The arrangement for delivery may take 3 to 28 working days as shown on each item page stated as ‘within 2-3 weeks’.

Delivery schedules are estimated only and may be subject to change due to product availability, production timelines, logistics constraints, or unforeseen circumstances beyond our control.

Our delivery team operates Monday to Saturday, 9:30am – 6:00pm, excluding public holidays.

Customers are responsible for:

• Ensuring delivery access is available
• Obtaining building management permits (if applicable)
• Ensuring lifts, stairwells, doorways, and access paths can accommodate the furniture dimensions

Items will be delivered and assembled by our in-house delivery team.

In certain circumstances, items may be delivered separately due to product nature or availability, without additional delivery charges.

A confirmation call will be made 1–2 days prior to delivery. Customers must be present at the agreed delivery time.

Our delivery team will wait a maximum of 30 minutes upon arrival. Missed deliveries due to customer unavailability may incur re-delivery fees.

In the rare event of an incorrect item being delivered, customers must notify us within 24 hours for replacement arrangements.

Delivery to remote or regional areas may require additional delivery time.

5. Shipping Charges

Shipping charges are calculated based on the delivery zone and product value.

*Outstation delivery date will be informed after the purchase.

Shipping estimates may be previewed by entering the state on the product page

Final charges will be shown during checkout after full address submission

6. Access Limitations & Extra Charges

Delivery fees do not include non-accessible floors without elevators.

Staircase delivery charges:

• RM50 per floor, starting from the 3rd floor and above (for landed properties without lift)

For properties with elevators, customers must ensure lift size suitability before delivery.

We reserve the right to cancel or reschedule delivery if the delivery route is deemed unsafe or unfeasible (e.g. narrow stairways, obstructions). Delivery will be rearranged using a non-hazardous method.

7. Rescheduling, Service Return & Additional Costs

A RM100 rescheduling fee applies for delivery changes requested within 48 hours of the scheduled date.

A RM100 service return fee applies if a return visit is required for reasons not caused by product defects.

Any additional costs incurred for dismantling, reinstallation, return handling, or special access arrangements shall be borne by the buyer.

8. Holding of Orders & Storage

Confirmed orders may be held at our warehouse for a maximum of six (6) months from the date of final payment.

Storage charges may apply for extended holding beyond the permitted period.

We reserve the right to impose storage fees for items remaining uncollected 14 days after the agreed delivery date.

9. Disposal & Export Services

Furniture disposal services are available upon request and must be indicated during checkout.

• Disposal fees start from RM50 and above, depending on size and quantity

Old mattress disposal service (Klang Valley only):

• RM150 per mattress, per location (non-refundable)
• Includes pickup, manpower, and disposal only
• Does not include relocation to another address

Any special packing services, export handling, or levy duties requested for export shipments shall be borne by the buyer, unless otherwise stated in writing.

10. Inspection, Returns & Refunds

Upon delivery, customers must inspect all items immediately.

Any defects, damages, or issues must be reported within two (2) days from the delivery date.

We offer a 120-night trial on eligible mattresses and pillows:

• Return may be initiated after 30 nights of use
• Within 120 days from purchase date

Returned items must be in acceptable condition and securely packaged.

Items that are stained, damaged, misused, or used for non-personal purposes (e.g. display, photoshoots, resale) are not eligible for refunds.

Approved refunds, if applicable, will be processed within up to 30 days.

11. Privacy Policy

By using this Website, you agree to the collection and use of personal data including your name, address, contact details, and browsing behavior for purposes such as order processing, analytics, and marketing (where consent is provided). We do not sell your personal data.

Full details on how we obtain, store, protect, and use your information are outlined in our Privacy Policy, which forms part of these Terms and Conditions. By continuing to use this Website, you consent to the handling of your personal information as described in that policy.

You also confirm that all information you provide is accurate and up to date, and it is your responsibility to promptly update any account details to ensure they remain correct and complete.

12. Intellectual Property

All content available on this Website including but not limited to text, graphics, images, photographs, videos, product designs, logos, icons, button designs, software, product names, trademarks, trade names, and overall website layout is the property of Couch Designs, or its respective licensors, and is protected under Malaysian copyright, trademark, and other applicable intellectual property laws.

All rights not expressly granted to you are reserved. Unauthorized use of any Intellectual Property may violate copyright, trademark, and other laws and may result in legal action.

If you wish to request permission to use any content from this Website, please contact us directly.

13. Limitation of Liability

Couch Designs Sdn Bhd shall not be held responsible for any loss or damage arising from:
• Inaccuracies on the site
• Service interruptions
• Viruses or malware
• Third-party links
• Delayed or failed deliveries beyond our control

Our total liability for any claim related to the use of this website or our products shall be limited to the amount paid by you for the product.

10. General Provisions

These Terms are governed by the laws of Malaysia. If any part of these Terms is found unenforceable, the remaining sections shall remain in full force and effect.

In the event of a merger or acquisition, we may transfer your personal information and agreements to the new entity.

For any questions, please contact us at  couchdesigns.studio@gmail.com or +60 19-202 6760